Forgotten password
Follow the reset route instead of creating a new account; a second registration puts the old details at risk.
Account recovery: which problem, which route
Losing access does not always need the same fix. A forgotten password, an unfinished verification and a new device are three different problems, and this page gives each its own steps.
Telling the three problems apart
With a password problem the account itself is fine but the door will not open. The route is to reset the password through the instructions sent to the registered email. Registering again is not the fix and usually makes things worse.
With incomplete verification the account exists but some actions stay limited. The question here is whether the email or phone check was finished. If no message arrived, check spam and request another after the stated wait.
With a device problem the account is fine but a new device or browser cannot get in. Closed sessions, blocked cookies or a browser setting are the usual causes, so try another browser and a stable connection before anything else.
Three situations, three routes
These cards name the problem and the first action at the same time.
Unfinished verification
Limited access means verification is unfinished; complete the email instructions, then sign in again.
New device access
Check sessions and cookies, try another browser, and contact support if the device still cannot get in.
Evidence and information during recovery
When writing to support, include the account name, the kind of problem, when it started and what you already tried. Never include a password or a verification code; support does not ask for them.
If a phone is lost, change the password and end unknown sessions first, then tell support. For unfinished verification, look for the message sent to the registered email — the answer is often already there.
Recovery questions
What if I cannot get in?
Check the usual causes on the login page; for passwords use the reset route, for devices check sessions.
Would a new account solve it?
No. Recovery is the correct route; a new registration risks losing the old details.
What should I send?
Not a password or code; give the account name, the time, the type of problem and the steps you tried.
What if I lose my phone?
Change the password quickly, end unknown sessions and inform support rather than registering again.